Emergency Water Damage Restoration
This is the call for water that's coming in right now. We get a local specialist on the way to stop the source, pull the water out and start drying the same day.
Call Now: (888) 596-0163Water in the house? Call now, and we'll find you a local specialist.
Whatever got wet in your Gillette home, the next few hours matter more than the next few days. Call us and we'll find a restoration specialist from our network who works in Campbell County, Wyoming, and can get dehumidifiers and extraction equipment to you soon.
Call Now: (888) 596-0163Someone picks up, day or night.
Homes around Gillette are newer than in 80% of the 28,807 places we track, which changes what tends to go wrong more than whether it does.
Gillette gets less than 89% of the 30,291 places on our list. Low totals can fool you. Roofs and drains get little practice here, so problems tend to show up all at once in the one big storm.
A look at the roof, gutters and downspouts before May is the cheapest repair you'll ever make.
A clean record for weather and water. Inside the house, it's still the same pipes, tanks and hoses as anywhere else. Not counted here: 3 more for things like fires or the pandemic.
Before anyone arrives
No need to get it perfect. These are the things that make the biggest difference, in order.
Look for the main valve near the meter or where the line comes into the house, and turn it slowly, since older valves can stick. If it's one fixture, its own shutoff valve will do.
If you can reach the breaker panel without stepping in water, switch off the wet rooms. If you can't, leave it alone, stay out of the water and tell us when you call.
Before you clean up, photograph the water, where it came from and whatever it damaged. Your insurance company will ask, and you only get one chance at those shots.
Move rugs, papers, photos and electronics to a dry room, and prop furniture up off the wet floor. Everything else can wait.
If the water is clean and the power's safe, open interior doors and run the fans you have. Stay out if it's sewage or floodwater, and keep that air away from the rest of the house.
The clock on mold is roughly 24 to 48 hours, which is why we'd rather hear from you early.
Typical build year
If your house dates from the late 1970s to the mid 1990s, take a look at the pipes. Polybutylene went into a lot of homes in those years. It's gray plastic, and it has a habit of failing with no warning. You can often spot it at the water heater or under a sink.
Then there's the water heater itself. Most tanks last 8 to 12 years, so a house this age is probably on its second or third, and yours may be getting close. If you see polybutylene, it's worth asking a plumber about it, even if nothing's leaking yet.
Call Now: (888) 596-0163
This is the call for water that's coming in right now. We get a local specialist on the way to stop the source, pull the water out and start drying the same day.
Call Now: (888) 596-0163
The more water that comes out at this stage, the less has to be dried later. Pumps and extraction units clear carpet, pad, hardwood and tile, then everything the water touched gets cleaned.
Call Now: (888) 596-0163
Floodwater is never clean. It carries soil and sewage, so mud and silt get cleared, soaked drywall and insulation get cut out, and what stays gets disinfected.
Call Now: (888) 596-0163
If your home has a basement, a failed sump pump or a backed-up drain can fill it fast. It gets pumped out, the concrete and block get dried, and someone finds out how the water got in.
Call Now: (888) 596-0163
Air movers and dehumidifiers run until the meters say your walls, subfloor and framing are back to normal. Not until they look dry. Until the readings prove it.
Call Now: (888) 596-0163
Once the structure is dry, the drywall, flooring, trim and paint go back. You'll have photos and notes for your claim along the way.
Call Now: (888) 596-0163The mountains and high plains
If you've lived through a few winters here, you know the pattern. It's the deep cold that splits the pipe, and the thaw that shows you where. Ice dams push water up under the shingles, spring snowmelt comes all at once, and summer hail can finish off what's left of an old roof.
Homes here are built tight against the cold, and that's good until water gets in. Then insulation and vapor barriers hold it inside the wall. A finished basement raises the stakes, and if you leave for the winter, it's worth turning off the water before you go.
Come spring, there's often more water around than the ground can take. Window wells fill, walkout doors get tested, and clay or rocky soil keeps it all close to the house. Clear a path for the melt before it starts.
Don't be fooled by the dry air. A wall can feel fine in a day or two and still be wet in the middle, so a moisture meter, not your hand, decides when the job's done. Deep readings matter most behind vapor barriers.
When you call
It starts with a few quick questions: your address, what happened and how long it's been wet. Then we'll connect you with someone from our network who works in Campbell County. Your own home, a rental or a business, you'll know what's next before the call ends.
The first hour is mostly detective work. Using thermal imaging and moisture meters, the specialist traces the water through walls and floors. Then they'll sort it into Category 1, 2 or 3, from clean supply line water to sewage or floodwater. If it's Category 3, they'll seal the area with plastic sheeting and set up negative air with HEPA filtration, so the contaminated air stays put.
Then comes the drying, and this is the part people underestimate. Standing water comes out first, with truck-mounted or portable units. Air movers then push moist air off wet surfaces, while low grain refrigerant (LGR) dehumidifiers pull the water out of the air. If your house runs cold or the materials are dense, desiccant units can take over. Each day, readings of temperature and humidity, known as psychrometric readings, show whether the machines are keeping up.
A wall can feel dry and still hold plenty of water. That's why the specialist measures a dry standard from unaffected wood and drywall nearby and keeps the equipment running until the wet areas match. This is the method in the IICRC S500 standard, and those moisture logs back up your insurance claim.
Most people expect to lose more than they do. Carpet that's only had clean water on it can usually be dried, though the pad underneath gets replaced. Drying mats can bring cupped hardwood back, given time. Walls often need only a flood cut, where the bottom of the drywall comes off and new board goes in.
Sewage and floodwater are a different story. Carpet they've touched has to go, and what stays gets cleaned and treated with an antimicrobial. Two more things to check before you use the room again: a gas appliance that sat in water, and any floor that feels soft underfoot.
Our network covers Gillette and the towns around it in Campbell County. That includes homes, rentals and businesses, day or night.
We aim to have a specialist on the way the same day, often within hours. When a big storm hits all of Campbell County at once, it can take longer, so it pays to call early. The steps above will help while you wait.
If it's small, clean and caught quickly, go ahead. If it has been sitting, has gone under the floor or smells bad, that's the time to call. The trouble with doing it yourself is that everything can look dry on top and still be wet underneath.
It depends on how much got wet and for how long. A fresh leak in one room could be dry in a couple of days, while a soaked floor and walls may need a week. You'll see daily readings, so you'll know how it's going.
Often, yes, if drying starts quickly. Hardwood can come back with floor drying mats and slow, controlled drying, though it may cup for a while and need refinishing. Carpet soaked by clean water can usually be saved with a new pad. Carpet that sewage or floodwater touched has to go.
That's between you and your insurance company, but most policies cover sudden water damage from inside the home. Flood is separate, and sewer backup is often an add-on. Your best help is good records: photos from the start, plus the daily drying readings.
Tell us what's happening, and we'll line up a specialist from our network in Campbell County. That's all you need to do for now.