Emergency Water Damage Restoration
This is the call for water that's coming in right now. We get a local specialist on the way to stop the source, pull the water out and start drying the same day.
Call Now: (888) 596-0163Water in the house? Call now, and we'll find you a local specialist.
Whatever got wet in your McMillin home, the next few hours matter more than the next few days. Call us and we'll find a restoration specialist from our network who works in Pierce County, Washington, and can get dehumidifiers and extraction equipment to you soon.
Call Now: (888) 596-0163Someone picks up, day or night.
Housing here is newer than in 92% of the 28,807 places on our list. So you're less likely to have old pipes, and more likely to have plastic lines and fittings that are starting to age.
62% of the 30,291 places we track come out drier. A normal year here brings enough water to find any weak spot in a roof or along a foundation wall.
A look at the roof, gutters and downspouts before November is the cheapest repair you'll ever make.
Flood is the big one on this list, and a standard homeowners policy doesn't usually cover it. That leaves out 20 for causes such as fire or the pandemic.
Before anyone arrives
You don't have to do all of this. Do what's safe, in this order, and leave the rest.
Look for the main valve near the meter or where the line comes into the house, and turn it slowly, since older valves can stick. If it's one fixture, its own shutoff valve will do.
If you can reach the breaker panel without stepping in water, switch off the wet rooms. If you can't, leave it alone, stay out of the water and tell us when you call.
Before you clean up, photograph the water, where it came from and whatever it damaged. Your insurance company will ask, and you only get one chance at those shots.
Move rugs, papers, photos and electronics to a dry room, and prop furniture up off the wet floor. Everything else can wait.
If the water is clean and the power's safe, open interior doors and run the fans you have. Stay out if it's sewage or floodwater, and keep that air away from the rest of the house.
You've got about 24 to 48 hours to start drying before rot and mold become the bigger problem.
Typical build year
Homes from these years often had plastic plumbing put in, and one type stands out. Polybutylene, usually gray and often stamped PB, was widely used until the mid 1990s and is known for failing without warning, usually at the fittings.
Check the exposed lines near your water heater and under the sinks. While you're there, look at the tank's age on its label. Eight to twelve years is about all you can expect, and when one fails, it fails on the floor.
Call Now: (888) 596-0163
This is the call for water that's coming in right now. We get a local specialist on the way to stop the source, pull the water out and start drying the same day.
Call Now: (888) 596-0163
The more water that comes out at this stage, the less has to be dried later. Pumps and extraction units clear carpet, pad, hardwood and tile, then everything the water touched gets cleaned.
Call Now: (888) 596-0163
Floodwater is never clean. It carries soil and sewage, so mud and silt get cleared, soaked drywall and insulation get cut out, and what stays gets disinfected.
Call Now: (888) 596-0163
If your home has a basement, a failed sump pump or a backed-up drain can fill it fast. It gets pumped out, the concrete and block get dried, and someone finds out how the water got in.
Call Now: (888) 596-0163
Air movers and dehumidifiers run until the meters say your walls, subfloor and framing are back to normal. Not until they look dry. Until the readings prove it.
Call Now: (888) 596-0163
Once the structure is dry, the drywall, flooring, trim and paint go back. You'll have photos and notes for your claim along the way.
Call Now: (888) 596-0163The Pacific Northwest
It's less about one big storm than about months of wet. West of the mountains, roofs and walls hardly get the chance to dry between October and April, and an atmospheric river can flood rivers on top of that. On the dry side, your bigger worry is frozen pipes and ice dams.
Lots of wood and lots of rain make a tricky pair. Framing that gets wet here may not dry out by itself until summer. Sill plates and rim joists sit right where water collects, so that's where a specialist will usually look first.
By midwinter, the ground has taken all it can. In the lowlands, dense clay holds water near the surface, so crawlspaces can flood with no pipe problem at all. It's worth checking that your vapor barrier and any drains are doing their job.
Cool, wet air is hard to dry. That's where desiccant units come in, since they keep pulling water at low temperatures. Set up inside sealed containment, they can get a crawlspace and subfloor dry even in the middle of the rainy season.
When you call
It starts with a few quick questions: your address, what happened and how long it's been wet. Then we'll connect you with someone from our network who works in Pierce County. Your own home, a rental or a business, you'll know what's next before the call ends.
Before any equipment goes in, the specialist needs to know two things: how far the water got, and how dirty it is. Thermal cameras and moisture meters answer the first. For the second, there are three answers: Category 1, clean water, Category 2, dirty water, or Category 3, sewage and floodwater. With Category 3, plastic containment goes up and negative air machines with HEPA filters keep your house's air clean.
Most of the job is drying, and it's slower than people expect. Extraction units, often truck-mounted, take out the bulk water. Air movers and low grain refrigerant (LGR) dehumidifiers then do the long, loud work of pulling moisture out of walls and floors. Desiccant units come in when it's too cold or the materials are too dense for LGR machines. Psychrometric readings, which are daily checks of temperature and humidity, tell the specialist if the setup needs changing.
So how do you know it's done? It's done when the numbers say so. A dry baseline from untouched materials in your house is the target, and each wet area has to reach it before the equipment leaves. It follows the IICRC S500 standard, and you get a record of the readings for your insurance claim.
More than you'd think, if it's caught early. Carpet soaked with clean water can often be dried in place once the pad's been pulled. Hardwood is worth trying to save too, with floor drying mats and slow drying, though it may need refinishing. Drywall that's wet only at the base can be cut a little above the waterline instead of being replaced to the ceiling, which is what a flood cut is.
If it was sewage or floodwater, porous things usually can't be saved. Carpet, pad and soaked insulation go in the dumpster, and studs and hard floors get cleaned and disinfected. Keep clear of any gas appliance that was underwater, and of any floor with a bit of bounce, until a professional has checked them.
Calls come to us from homeowners, landlords and business owners across McMillin and Pierce County. Give us your address, and we'll find out who's closest.
Usually the same day, and often within a few hours. It depends on who's closest and how busy Pierce County is. If a storm has just gone through, everyone's calling at once, so call as soon as you can.
You can handle a minor spill if it's clean water and it hasn't gone anywhere. For anything that's reached the carpet pad, the walls or the floor below, professional drying really does make a difference, and floodwater or sewage should be left to people with the right protective gear.
Plan on several days. Three to five is typical, though a small, fresh leak may be quicker and a large flood may take over a week. The readings decide when it's done, not the calendar.
It depends on time and on the water. For hardwood, floor drying panels and patience can do a lot, though refinishing may still be needed. For carpet, clean water usually means new pad and the same carpet. Contaminated water means replacing both.
It usually depends on where the water came from. A homeowners policy usually covers a burst pipe. Outside flooding needs separate flood insurance, and sewer backup often needs an add-on. It's worth reading your policy, and it's worth having those photos.
Call now. Tell us your address, and we'll find you the closest available specialist in Pierce County.