Emergency Water Damage Restoration
This is the call for water that's coming in right now. We get a local specialist on the way to stop the source, pull the water out and start drying the same day.
Call Now: (888) 596-0163Water in the house? Call now, and we'll find you a local specialist.
Maybe a pipe let go, maybe the storm found a way in. Either way, you don't have to sort this out alone. Call us from Strausstown, Pennsylvania, and we'll put you in touch with a restoration specialist from our network, with truck-mounted extraction and dehumidifiers for the drying that follows.
Call Now: (888) 596-0163Someone picks up, day or night.
Housing here is older than in 92% of the 28,807 places on our list. Age alone won't cause a leak, but it does mean more pipe that's been in the wall a long time.
76% of the 30,291 places we track come out drier. A normal year here brings enough water to find any weak spot in a roof or along a foundation wall.
Check your drains and the slope around the house ahead of July. It takes an afternoon, and it can save a lot of drying later.
Winter weather tops this list. A burst pipe usually gives itself away when things warm up, not when it freezes. That leaves out 2 for causes such as fire or the pandemic.
Before anyone arrives
These are the steps that help most before anyone gets there. Do what you safely can.
Look for the main valve near the meter or where the line comes into the house, and turn it slowly, since older valves can stick. If it's one fixture, its own shutoff valve will do.
If you can reach the breaker panel without stepping in water, switch off the wet rooms. If you can't, leave it alone, stay out of the water and tell us when you call.
Before you clean up, photograph the water, where it came from and whatever it damaged. Your insurance company will ask, and you only get one chance at those shots.
Move rugs, papers, photos and electronics to a dry room, and prop furniture up off the wet floor. Everything else can wait.
If the water is clean and the power's safe, open interior doors and run the fans you have. Stay out if it's sewage or floodwater, and keep that air away from the rest of the house.
The clock on mold is roughly 24 to 48 hours, which is why we'd rather hear from you early.
Typical build year
Most homes here are old enough to have been through a few rounds of plumbing work, and what's in your walls may be a mix. Galvanized steel pipe rusts from the inside, so low pressure or brown water is often the first hint. Cast iron drains crack along the bottom, where you can't see them.
Start in the basement or crawlspace if you have one, and look for rust stains, damp joints and pipes that have obviously been patched. If your sewer line has never been checked, a camera inspection costs far less than a backup.
Call Now: (888) 596-0163
This is the call for water that's coming in right now. We get a local specialist on the way to stop the source, pull the water out and start drying the same day.
Call Now: (888) 596-0163
The more water that comes out at this stage, the less has to be dried later. Pumps and extraction units clear carpet, pad, hardwood and tile, then everything the water touched gets cleaned.
Call Now: (888) 596-0163
Floodwater is never clean. It carries soil and sewage, so mud and silt get cleared, soaked drywall and insulation get cut out, and what stays gets disinfected.
Call Now: (888) 596-0163
If your home has a basement, a failed sump pump or a backed-up drain can fill it fast. It gets pumped out, the concrete and block get dried, and someone finds out how the water got in.
Call Now: (888) 596-0163
Air movers and dehumidifiers run until the meters say your walls, subfloor and framing are back to normal. Not until they look dry. Until the readings prove it.
Call Now: (888) 596-0163
Once the structure is dry, the drywall, flooring, trim and paint go back. You'll have photos and notes for your claim along the way.
Call Now: (888) 596-0163The Northeast
Winter's hard on houses here. A pipe in an outside wall can freeze overnight, and a roof with an ice dam leaks even though it's perfectly sound. Nor'easters hit the coast with wind and flooding, and in late summer the leftovers of a tropical storm can flood towns far from the ocean.
This is some of the oldest housing in the country. Stone and brick foundations let groundwater seep through, plaster walls and hardwood floors need slow drying, and radiators and steam systems add old pipework that can fail with little warning.
The ground fills up quickly, and bedrock sends water sideways. Old stone foundations have plenty of gaps for it to find. If your basement only gets wet in spring, or after long rain, the ground is the likely cause, and a sump pump is worth a look.
In a cold house, water hangs around. It barely leaves chilled drywall, stone or hardwood on its own, so winter jobs often bring in controlled heat along with the dehumidifiers to get things moving again.
When you call
The call itself is short. Tell us your address in Strausstown, what got wet and if it's still coming in. We'll connect you with a restoration specialist from our network who covers Berks County, and they'll tell you what they can do and when. It doesn't matter if it's a house, a rental or a business.
Water travels through walls without leaving a mark, so the first step is measuring, not mopping. A thermal camera and moisture meters map the wet area. Next comes the question of what's in the water. Category 1 is clean supply water. Category 2 has been in contact with something, like a dishwasher overflow. Category 3 is sewage or floodwater, and it calls for containment: plastic sheeting, plus negative air machines with HEPA filters, so nothing spreads through the house.
Most of the job is drying, and it's slower than people expect. Extraction units, often truck-mounted, take out the bulk water. Air movers and low grain refrigerant (LGR) dehumidifiers then do the long, loud work of pulling moisture out of walls and floors. Desiccant units come in when it's too cold or the materials are too dense for LGR machines. Psychrometric readings, which are daily checks of temperature and humidity, tell the specialist if the setup needs changing.
Looking dry and being dry are two different things. The specialist takes moisture readings from unaffected parts of your home to set a dry standard, and the machines keep going until everything wet matches it. That's how the IICRC S500 guidance says to do it, and the daily log gives your insurer the proof it asks for.
More than you'd think, if it's caught early. Carpet soaked with clean water can often be dried in place once the pad's been pulled. Hardwood is worth trying to save too, with floor drying mats and slow drying, though it may need refinishing. Drywall that's wet only at the base can be cut a little above the waterline instead of being replaced to the ceiling, which is what a flood cut is.
Sewage and floodwater are a different story. Carpet they've touched has to go, and what stays gets cleaned and treated with an antimicrobial. Two more things to check before you use the room again: a gas appliance that sat in water, and any floor that feels soft underfoot.
Calls come to us from homeowners, landlords and business owners across Strausstown and Berks County. Give us your address, and we'll find out who's closest.
In most cases you'll have someone on the way that day. You can ask for a time when you're connected with the specialist. It may take longer after a storm, when much of Strausstown needs help at once.
Small and clean, yes. Large or dirty, no. A shop vac and fans can deal with a little water on a hard surface, but they won't reach what's soaked into drywall and subfloor. That hidden moisture is where mold and rot get started.
Most homes take three to five days of drying once the water's out. Dense materials such as hardwood and plaster can take longer, and any rebuilding comes afterward.
It depends on time and on the water. For hardwood, floor drying panels and patience can do a lot, though refinishing may still be needed. For carpet, clean water usually means new pad and the same carpet. Contaminated water means replacing both.
Many water losses are covered, so it's worth checking. The usual line is sudden versus gradual: a burst supply line is generally covered, and a slow drip often isn't. Flood damage needs a separate flood policy, and a sewer backup may need an extra rider.
Tell us what's happening, and we'll line up a specialist from our network in Berks County. That's all you need to do for now.