We Restore Water Damage (888) 596-0163
Menu
Call Now: (888) 596-0163

Water in the house? Call now, and we'll find you a local specialist.

Water Damage Restoration in Wilmington, NC

A leak at 2 a.m. doesn't wait for business hours, and neither do we. If water's getting into your home or business in Wilmington, North Carolina, call and we'll line up a nearby specialist who brings the extraction gear and dehumidifiers to deal with it properly.

Call Now: (888) 596-0163

Someone picks up, day or night.

Gutted room with metal stud framing and new drywall sheets during water damage repairs

What we know about water in Wilmington

New Hanover County, North Carolina. Public records, linked in each box.
Source: ACS 2023 5-year, table B25035
1988
The middle year for homes around Wilmington. Half are older

Homes around Wilmington are newer than in 80% of the 28,807 places we track, which changes what tends to go wrong more than whether it does.

Source: NOAA 1991-2020 Climate Normals, station USW00013748
60.1 in
Inches of precipitation in a normal year, rain and snow together

96% of the 30,291 places we track come out drier. It's enough that a clogged gutter or a poor slope by the wall will show itself sooner or later.

Source: NOAA 1991-2020 Climate Normals, station USW00013748
SEP
The wettest part of the year here: September

Check your drains and the slope around the house ahead of September. It takes an afternoon, and it can save a lot of drying later.

Source: OpenFEMA Disaster Declarations Summaries v2, 2016-01-01 to 2026-10-31
14
Of 16 federal disaster declarations for New Hanover County since 2016, this many were weather or water
  • Hurricane9
  • Tropical Storm4
  • Winter Storm1

Tropical weather tops this list. The damage often shows up days later, as a stain on a ceiling. We've left out 2 for other causes, such as fire or the pandemic.

Before anyone arrives

What to do first if you're in Wilmington

You don't have to do all of this. Do what's safe, in this order, and leave the rest.

  1. Shut off the water

    Look for the main valve near the meter or where the line comes into the house, and turn it slowly, since older valves can stick. If it's one fixture, its own shutoff valve will do.

  2. Stay clear of the power

    If you can reach the breaker panel without stepping in water, switch off the wet rooms. If you can't, leave it alone, stay out of the water and tell us when you call.

  3. Take pictures first

    Before you clean up, photograph the water, where it came from and whatever it damaged. Your insurance company will ask, and you only get one chance at those shots.

  4. Rescue what you can

    Move rugs, papers, photos and electronics to a dry room, and prop furniture up off the wet floor. Everything else can wait.

  5. Let the air move

    If the water is clean and the power's safe, open interior doors and run the fans you have. Stay out if it's sewage or floodwater, and keep that air away from the rest of the house.

Call Now: (888) 596-0163

Mold can get started within 24 to 48 hours, so it's worth calling even if the worst seems over.

Typical build year

What tends to fail in Wilmington houses like yours

If your house dates from the late 1970s to the mid 1990s, take a look at the pipes. Polybutylene went into a lot of homes in those years. It's gray plastic, and it has a habit of failing with no warning. You can often spot it at the water heater or under a sink.

Then there's the water heater itself. Most tanks last 8 to 12 years, so a house this age is probably on its second or third, and yours may be getting close. If you see polybutylene, it's worth asking a plumber about it, even if nothing's leaking yet.

Call Now: (888) 596-0163
Gloved hands fitting a threaded pipe to a radiator

Help for every kind of water problem in Wilmington

The humid Southeast

What's different about water damage in Wilmington

Weather

Humidity and heavy rain set the pattern here. A summer thunderstorm can drop inches of water in an afternoon, and tropical systems near the coast drive rain under shingles and through window frames. In the hills, stalled storms send flash floods down narrow valleys. And air this damp keeps a wet room wet long after the rain's gone.

Buildings

Many homes here sit over vented crawlspaces, where damp air and leaking lines can keep floor joists wet out of sight. Newer houses are often on slabs, and older city neighborhoods have brick rowhouses with plaster walls. Air conditioning adds its own risk, since a clogged condensate line can run water into a ceiling or wall for days.

Ground

Near the coast, the water table is close to the surface, and it rises after heavy rain. Inland, clay and rock don't let much soak in, so runoff moves downhill until something stops it. Quite often, that's the wall of your house.

Drying

Humidity is the thing to beat here. Windows stay closed and LGR dehumidifiers run around the clock, pulling moisture out of studs and subfloors. It's the same in crawlspaces, where damp air gets trapped and mold can get going in warm weather.

When you call

How a water damage job works in Wilmington

We'll ask where you are, what happened and whether the water's still running. That takes a couple of minutes. Then we'll connect you with a specialist from our network who works in New Hanover County, and you can ask them when they can be there before you hang up. Homes and commercial buildings are both fine.

Expect a walk through the house with a thermal camera and a moisture meter, because what you can see is usually only part of it. The specialist will also tell you which of the three categories you've got. Category 1 water is clean, Category 2 is dirty, and Category 3 is sewage or floodwater. That last one changes the job, with plastic containment around the work area and negative air machines pushing air through HEPA filters.

Drying is a process, and you'll have strange machines in the house for a few days. The bulk of the water goes first, by truck-mounted or portable extractor. Air movers then lift moisture off surfaces, and low grain refrigerant (LGR) dehumidifiers remove it from the air. A cold building or dense material may need desiccant units instead. Daily psychrometric readings show if the air is still pulling water out.

A wall can feel dry and still hold plenty of water. That's why the specialist measures a dry standard from unaffected wood and drywall nearby and keeps the equipment running until the wet areas match. This is the method in the IICRC S500 standard, and those moisture logs back up your insurance claim.

Call Now: (888) 596-0163

What you can save and what has to go in Wilmington

Don't write everything off just because it's wet. Clean-water carpet can usually be dried where it sits, with new pad underneath. Hardwood floors respond well to floor drying mats if you get to them early, though you may see some cupping for a while. And drywall usually needs a flood cut near the floor, not a whole new wall.

The exception is dirty water. Whatever soft material sewage or floodwater touched has to be removed, and the rest gets an antimicrobial cleaning. Don't relight a gas heater or water heater that sat in water, and if a floor feels soft, stay off it and mention it on the call.

Wilmington and the rest of New Hanover County

Calls come to us from homeowners, landlords and business owners across Wilmington and New Hanover County. Give us your address, and we'll find out who's closest.

ZIP codes in Wilmington

  • 28409
  • 28401
  • 28403
  • 28405
  • 28412
  • 28402
  • 28406
  • 28408

Elsewhere in North Carolina

Common water damage questions in Wilmington

How fast can someone get to me in Wilmington?

Often within hours. Our network covers New Hanover County, and we'll look for whoever can reach you soonest. Storms are the exception, because every crew in the area gets busy, so please don't wait to see if it gets worse.

Can I clean up water damage myself?

Some of it, yes. A bit of clean water on tile is a job for a mop and a fan. It's different when water has got under the flooring or into a wall, or when it's dirty. Household fans can't dry a wall cavity, and sewage isn't safe to handle.

How long does it take to dry out a house?

It depends on how much got wet and for how long. A fresh leak in one room could be dry in a couple of days, while a soaked floor and walls may need a week. You'll see daily readings, so you'll know how it's going.

Can wet hardwood floors and carpet be saved?

Usually, with clean water and a fast start. Drying mats sit on hardwood and draw the moisture out slowly so the boards don't split. Sanding and refinishing can fix any cupping that's left. Carpet needs a new pad, and it can't be saved at all after sewage or floodwater.

Will my insurance pay for water damage?

Often, but not always. Insurers tend to pay for sudden leaks and not for long-term seepage. Flooding from outside needs its own policy. Call your insurance company early, and keep the moisture logs and photos, since they make the claim much easier.

Get help in Wilmington now

(888) 596-0163

Day or night, someone picks up. We'll connect you with a specialist who works in New Hanover County.

Call Now: (888) 596-0163