Emergency Water Damage Restoration
This is the call for water that's coming in right now. We get a local specialist on the way to stop the source, pull the water out and start drying the same day.
Call Now: (888) 596-0163Water in the house? Call now, and we'll find you a local specialist.
Water where it shouldn't be gets stressful fast, and it keeps spreading while you work out what to do. If it's a burst pipe, a soaked ceiling or storm water at the door in Calabash, North Carolina, call us. We'll get a specialist from our network of local restoration companies moving toward you, with extraction equipment and dehumidifiers.
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Homes around Calabash are newer than in 87% of the 28,807 places we track, which changes what tends to go wrong more than whether it does.
That's wetter than 93% of the 30,291 places we track. It's enough that a clogged gutter or a poor slope by the wall will show itself sooner or later.
A look at the roof, gutters and downspouts before September is the cheapest repair you'll ever make.
Tropical weather tops this list. The damage often shows up days later, as a stain on a ceiling. Not counted here: 3 more for things like fires or the pandemic.
Before anyone arrives
Go through these in order and skip anything that doesn't feel safe. None of it is worth getting hurt over.
Look for the main valve near the meter or where the line comes into the house, and turn it slowly, since older valves can stick. If it's one fixture, its own shutoff valve will do.
If you can reach the breaker panel without stepping in water, switch off the wet rooms. If you can't, leave it alone, stay out of the water and tell us when you call.
Before you clean up, photograph the water, where it came from and whatever it damaged. Your insurance company will ask, and you only get one chance at those shots.
Move rugs, papers, photos and electronics to a dry room, and prop furniture up off the wet floor. Everything else can wait.
If the water is clean and the power's safe, open interior doors and run the fans you have. Stay out if it's sewage or floodwater, and keep that air away from the rest of the house.
You've got about 24 to 48 hours to start drying before rot and mold become the bigger problem.
Typical build year
Homes from these years often had plastic plumbing put in, and one type stands out. Polybutylene, usually gray and often stamped PB, was widely used until the mid 1990s and is known for failing without warning, usually at the fittings.
Check the exposed lines near your water heater and under the sinks. While you're there, look at the tank's age on its label. Eight to twelve years is about all you can expect, and when one fails, it fails on the floor.
Call Now: (888) 596-0163
This is the call for water that's coming in right now. We get a local specialist on the way to stop the source, pull the water out and start drying the same day.
Call Now: (888) 596-0163
The more water that comes out at this stage, the less has to be dried later. Pumps and extraction units clear carpet, pad, hardwood and tile, then everything the water touched gets cleaned.
Call Now: (888) 596-0163
Floodwater is never clean. It carries soil and sewage, so mud and silt get cleared, soaked drywall and insulation get cut out, and what stays gets disinfected.
Call Now: (888) 596-0163
If your home has a basement, a failed sump pump or a backed-up drain can fill it fast. It gets pumped out, the concrete and block get dried, and someone finds out how the water got in.
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Air movers and dehumidifiers run until the meters say your walls, subfloor and framing are back to normal. Not until they look dry. Until the readings prove it.
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Once the structure is dry, the drywall, flooring, trim and paint go back. You'll have photos and notes for your claim along the way.
Call Now: (888) 596-0163The humid Southeast
You'll know this weather: warm and wet for much of the year, with big storms that come in fast. Wind-driven rain finds gaps around windows and roof edges, and low-lying roads and yards can flood within an hour. In this kind of air, nothing dries on its own.
Homes here run the AC for months, which means condensate drains that can clog and overflow, often into a wall or ceiling. Crawlspace homes hold on to moisture under the floor, and old plaster walls take a long time to dry. Each of those needs its own plan once it's wet.
The ground doesn't get much chance to dry out. Sandy ground fills from below in a wet season, and clay holds water against your foundation after every storm. In the hills, runoff gets moving fast. A downspout that drains away from the house makes a real difference.
Humidity is the thing to beat here. Windows stay closed and LGR dehumidifiers run around the clock, pulling moisture out of studs and subfloors. It's the same in crawlspaces, where damp air gets trapped and mold can get going in warm weather.
When you call
First we'll want to know three things: where you are in Calabash, where the water came from and if it's stopped. From there, we'll connect you with a local specialist from our network, so you're speaking to someone who works in Brunswick County. That goes for homeowners, landlords and businesses alike.
The first hour is mostly detective work. Using thermal imaging and moisture meters, the specialist traces the water through walls and floors. Then they'll sort it into Category 1, 2 or 3, from clean supply line water to sewage or floodwater. If it's Category 3, they'll seal the area with plastic sheeting and set up negative air with HEPA filtration, so the contaminated air stays put.
Getting the water out is the quick part. A truck-mounted or portable extractor handles that. After that, air movers sweep across wet surfaces, and low grain refrigerant (LGR) dehumidifiers take that moisture out of the room. In cold or dense spaces, desiccant dehumidifiers work better. You'll hear the machines day and night for a while, and daily psychrometric readings of the air show that they're working.
Looking dry and being dry are two different things. The specialist takes moisture readings from unaffected parts of your home to set a dry standard, and the machines keep going until everything wet matches it. That's how the IICRC S500 guidance says to do it, and the daily log gives your insurer the proof it asks for.
More than you'd think, if it's caught early. Carpet soaked with clean water can often be dried in place once the pad's been pulled. Hardwood is worth trying to save too, with floor drying mats and slow drying, though it may need refinishing. Drywall that's wet only at the base can be cut a little above the waterline instead of being replaced to the ceiling, which is what a flood cut is.
The exception is dirty water. Whatever soft material sewage or floodwater touched has to be removed, and the rest gets an antimicrobial cleaning. Don't relight a gas heater or water heater that sat in water, and if a floor feels soft, stay off it and mention it on the call.
From one end of Calabash to the other, and on through Brunswick County, the first step is the same call. Homes and businesses are both covered.
In most cases you'll have someone on the way that day. You can ask for a time when you're connected with the specialist. It may take longer after a storm, when much of Calabash needs help at once.
If it's small, clean and caught quickly, go ahead. If it has been sitting, has gone under the floor or smells bad, that's the time to call. The trouble with doing it yourself is that everything can look dry on top and still be wet underneath.
A small leak that's caught early may dry in two or three days. A flooded room with wet subfloor and insulation can take a week or more, and repairs start after that.
Hardwood is more forgiving than people think. Floor drying mats pull moisture up through the boards, and refinishing can take care of what's left. Carpet can usually stay if the water was clean, as long as the pad's replaced. If the water was dirty, it can't.
Many water losses are covered, so it's worth checking. The usual line is sudden versus gradual: a burst supply line is generally covered, and a slow drip often isn't. Flood damage needs a separate flood policy, and a sewer backup may need an extra rider.
Call now. Tell us your address, and we'll find you the closest available specialist in Brunswick County.