Emergency Water Damage Restoration
This is the call for water that's coming in right now. We get a local specialist on the way to stop the source, pull the water out and start drying the same day.
Call Now: (888) 596-0163Water in the house? Call now, and we'll find you a local specialist.
You've found water and you're not sure how bad it is. That's normal, and it's why you can just call. Tell us what's going on in Marion, Indiana, and we'll connect you with a local restoration specialist who can bring pumps, truck-mounted extraction and dehumidifiers to your door.
Call Now: (888) 596-0163Someone picks up, day or night.
Housing here is older than in 75% of the 28,807 places on our list. Age alone won't cause a leak, but it does mean more pipe that's been in the wall a long time.
52% of the 30,291 places we track come out drier. It's enough that a clogged gutter or a poor slope by the wall will show itself sooner or later.
Check your drains and the slope around the house ahead of May. It takes an afternoon, and it can save a lot of drying later.
Flooding leads the list here. Floodwater is never clean, so anything it touches needs more than drying. We've left out 2 for other causes, such as fire or the pandemic.
Before anyone arrives
No need to get it perfect. These are the things that make the biggest difference, in order.
Look for the main valve near the meter or where the line comes into the house, and turn it slowly, since older valves can stick. If it's one fixture, its own shutoff valve will do.
If you can reach the breaker panel without stepping in water, switch off the wet rooms. If you can't, leave it alone, stay out of the water and tell us when you call.
Before you clean up, photograph the water, where it came from and whatever it damaged. Your insurance company will ask, and you only get one chance at those shots.
Move rugs, papers, photos and electronics to a dry room, and prop furniture up off the wet floor. Everything else can wait.
If the water is clean and the power's safe, open interior doors and run the fans you have. Stay out if it's sewage or floodwater, and keep that air away from the rest of the house.
Mold can get started within 24 to 48 hours, so it's worth calling even if the worst seems over.
Typical build year
By now, most homes from this era have had some plumbing replaced, and the leftover sections are usually the risk. Look for gray galvanized pipe next to newer copper or plastic, because those joints can corrode. If you've had a few sewer backups, the old line itself may be the cause.
It's also worth replacing rubber washing machine hoses with braided steel. It's a ten-minute job, and those hoses cause a surprising number of flooded laundry rooms.
Call Now: (888) 596-0163
This is the call for water that's coming in right now. We get a local specialist on the way to stop the source, pull the water out and start drying the same day.
Call Now: (888) 596-0163
The more water that comes out at this stage, the less has to be dried later. Pumps and extraction units clear carpet, pad, hardwood and tile, then everything the water touched gets cleaned.
Call Now: (888) 596-0163
Floodwater is never clean. It carries soil and sewage, so mud and silt get cleared, soaked drywall and insulation get cut out, and what stays gets disinfected.
Call Now: (888) 596-0163
If your home has a basement, a failed sump pump or a backed-up drain can fill it fast. It gets pumped out, the concrete and block get dried, and someone finds out how the water got in.
Call Now: (888) 596-0163
Air movers and dehumidifiers run until the meters say your walls, subfloor and framing are back to normal. Not until they look dry. Until the readings prove it.
Call Now: (888) 596-0163
Once the structure is dry, the drywall, flooring, trim and paint go back. You'll have photos and notes for your claim along the way.
Call Now: (888) 596-0163The Midwest
Severe storms and hard winters both cause trouble here. Spring and summer bring thunderstorms that drop inches of rain and overload sewers, and river flooding can follow days of heavy rain upstream. In winter, deep cold bursts pipes, and ice dams push meltwater through ceilings.
If you've got a finished basement, you've got a lot to lose down there. A sump pump that stops in a power outage is the classic cause, followed closely by a floor drain backing up in a storm. Water heaters and washers often live in the basement as well.
Clay doesn't drain, so after a wet week, water builds up against your basement walls, and it will find the crack. That pressure is known as hydrostatic pressure. If the water comes in along the bottom of the wall, that's usually what you're looking at.
Basement air doesn't go anywhere by itself. So the drying has to create the movement, with air movers along the walls and floor, and big dehumidifiers running nonstop. Concrete and block give up water slowly, so basement drying takes patience.
When you call
Don't worry about having the right words. Just tell us what you're seeing. We'll get your address and a rough idea of the damage, then put you through to a specialist in our network who works around Marion. They handle homes and commercial property, and they'll give you a time.
Before any equipment goes in, the specialist needs to know two things: how far the water got, and how dirty it is. Thermal cameras and moisture meters answer the first. For the second, there are three answers: Category 1, clean water, Category 2, dirty water, or Category 3, sewage and floodwater. With Category 3, plastic containment goes up and negative air machines with HEPA filters keep your house's air clean.
Then comes the drying, and this is the part people underestimate. Standing water comes out first, with truck-mounted or portable units. Air movers then push moist air off wet surfaces, while low grain refrigerant (LGR) dehumidifiers pull the water out of the air. If your house runs cold or the materials are dense, desiccant units can take over. Each day, readings of temperature and humidity, known as psychrometric readings, show whether the machines are keeping up.
So how do you know it's done? It's done when the numbers say so. A dry baseline from untouched materials in your house is the target, and each wet area has to reach it before the equipment leaves. It follows the IICRC S500 standard, and you get a record of the readings for your insurance claim.
It depends mostly on how fast drying starts and how dirty the water was. With clean water, carpet can usually stay and the pad goes. Hardwood often comes back with drying mats and patience, and sanding can take care of what's left. Walls may only need a flood cut, which removes the bottom section of drywall, so the rest stays put.
If it was sewage or floodwater, porous things usually can't be saved. Carpet, pad and soaked insulation go in the dumpster, and studs and hard floors get cleaned and disinfected. Keep clear of any gas appliance that was underwater, and of any floor with a bit of bounce, until a professional has checked them.
We take calls from all over Marion and the rest of Grant County, for houses, apartments and commercial buildings. If you're not sure you're close enough, just ask.
Often within hours. Our network covers Grant County, and we'll look for whoever can reach you soonest. Storms are the exception, because every crew in the area gets busy, so please don't wait to see if it gets worse.
Small and clean, yes. Large or dirty, no. A shop vac and fans can deal with a little water on a hard surface, but they won't reach what's soaked into drywall and subfloor. That hidden moisture is where mold and rot get started.
A small leak that's caught early may dry in two or three days. A flooded room with wet subfloor and insulation can take a week or more, and repairs start after that.
Often, yes, if drying starts quickly. Hardwood can come back with floor drying mats and slow, controlled drying, though it may cup for a while and need refinishing. Carpet soaked by clean water can usually be saved with a new pad. Carpet that sewage or floodwater touched has to go.
Many water losses are covered, so it's worth checking. The usual line is sudden versus gradual: a burst supply line is generally covered, and a slow drip often isn't. Flood damage needs a separate flood policy, and a sewer backup may need an extra rider.
Call now. Tell us your address, and we'll find you the closest available specialist in Grant County.