Emergency Water Damage Restoration
This is the call for water that's coming in right now. We get a local specialist on the way to stop the source, pull the water out and start drying the same day.
Call Now: (888) 596-0163Water in the house? Call now, and we'll find you a local specialist.
A leak at 2 a.m. doesn't wait for business hours, and neither do we. If water's getting into your home or business in South Holland, Illinois, call and we'll line up a nearby specialist who brings the extraction gear and dehumidifiers to deal with it properly.
Call Now: (888) 596-0163Someone picks up, day or night.
Housing here is older than in 61% of the 28,807 places on our list. Age alone won't cause a leak, but it does mean more pipe that's been in the wall a long time.
53% of the 30,291 places we track come out drier. It's enough that a clogged gutter or a poor slope by the wall will show itself sooner or later.
Check your drains and the slope around the house ahead of June. It takes an afternoon, and it can save a lot of drying later.
Floods top this list, and flood damage needs its own kind of cleanup, because of what the water carries in. That leaves out 2 for causes such as fire or the pandemic.
Before anyone arrives
These are the steps that help most before anyone gets there. Do what you safely can.
Look for the main valve near the meter or where the line comes into the house, and turn it slowly, since older valves can stick. If it's one fixture, its own shutoff valve will do.
If you can reach the breaker panel without stepping in water, switch off the wet rooms. If you can't, leave it alone, stay out of the water and tell us when you call.
Before you clean up, photograph the water, where it came from and whatever it damaged. Your insurance company will ask, and you only get one chance at those shots.
Move rugs, papers, photos and electronics to a dry room, and prop furniture up off the wet floor. Everything else can wait.
If the water is clean and the power's safe, open interior doors and run the fans you have. Stay out if it's sewage or floodwater, and keep that air away from the rest of the house.
Mold can get started within 24 to 48 hours, so it's worth calling even if the worst seems over.
Typical build year
Homes from these decades often still have their first galvanized pipes, or a mix of galvanized and newer copper. Where those two metals meet is a common place for a leak to start. Some homes from the middle of this period also have sewer lines made of a tar-paper pipe called Orangeburg, which sags and collapses with age.
Look where pipes join around the water heater and under sinks, and check for rust or green crust. Slow drains in several rooms are worth a sewer camera, and that's a lot cheaper than a backup.
Call Now: (888) 596-0163
This is the call for water that's coming in right now. We get a local specialist on the way to stop the source, pull the water out and start drying the same day.
Call Now: (888) 596-0163
The more water that comes out at this stage, the less has to be dried later. Pumps and extraction units clear carpet, pad, hardwood and tile, then everything the water touched gets cleaned.
Call Now: (888) 596-0163
Floodwater is never clean. It carries soil and sewage, so mud and silt get cleared, soaked drywall and insulation get cut out, and what stays gets disinfected.
Call Now: (888) 596-0163
If your home has a basement, a failed sump pump or a backed-up drain can fill it fast. It gets pumped out, the concrete and block get dried, and someone finds out how the water got in.
Call Now: (888) 596-0163
Air movers and dehumidifiers run until the meters say your walls, subfloor and framing are back to normal. Not until they look dry. Until the readings prove it.
Call Now: (888) 596-0163
Once the structure is dry, the drywall, flooring, trim and paint go back. You'll have photos and notes for your claim along the way.
Call Now: (888) 596-0163The Midwest
There are two seasons for water damage here. One's the storm season, when heavy rain overwhelms drains and pushes water toward your foundation. The other's deep winter, when pipes in outside walls can split and ice on the roof sends water back under the shingles.
The basement is usually where it happens. Block walls can seep, the sump pump may fail just when you need it and the floor drain can run backward in a storm. A battery backup on the pump is one of the best small things you can buy.
When the ground's full, water pushes in from outside. Much of the soil here is dense clay, and there's nowhere else for it to go. Keeping downspouts well away from the walls and making sure the yard slopes away both take some of that pressure off.
A wet basement dries slowly, because it's cool, low and closed in. Specialists set air movers low along the walls, run dehumidifiers sized for the space and check the concrete and framing each day until the readings come down.
When you call
Don't worry about having the right words. Just tell us what you're seeing. We'll get your address and a rough idea of the damage, then put you through to a specialist in our network who works around South Holland. They handle homes and commercial property, and they'll give you a time.
When the specialist arrives, the first job is finding where the water went, because that's rarely where it's pooled. Thermal cameras and moisture meters show how far it has traveled behind walls. They'll also work out what kind of water it is. Category 1 is clean water from a supply line, Category 2 is dirty, like a washer overflow, and Category 3 is sewage or floodwater. Category 3 means sealing the area with plastic, called containment, and running negative air machines with HEPA filters to keep the dirty air away from the rest of your home.
Then comes the drying, and this is the part people underestimate. Standing water comes out first, with truck-mounted or portable units. Air movers then push moist air off wet surfaces, while low grain refrigerant (LGR) dehumidifiers pull the water out of the air. If your house runs cold or the materials are dense, desiccant units can take over. Each day, readings of temperature and humidity, known as psychrometric readings, show whether the machines are keeping up.
The finish line isn't when things look dry. Readings from dry wood and drywall in your own house set the target, called the dry standard, and the equipment stays until the wet areas reach it. That's the IICRC S500 standard for water damage at work, and those daily records are what your insurance company wants to see.
Most people expect to lose more than they do. Carpet that's only had clean water on it can usually be dried, though the pad underneath gets replaced. Drying mats can bring cupped hardwood back, given time. Walls often need only a flood cut, where the bottom of the drywall comes off and new board goes in.
Sewage and floodwater are a different story. Carpet they've touched has to go, and what stays gets cleaned and treated with an antimicrobial. Two more things to check before you use the room again: a gas appliance that sat in water, and any floor that feels soft underfoot.
Wherever you are in South Holland, the number's the same. We'll connect you with a specialist working in Cook County, for a home or a commercial building.
Usually the same day, and often within a few hours. It depends on who's closest and how busy Cook County is. If a storm has just gone through, everyone's calling at once, so call as soon as you can.
Small and clean, yes. Large or dirty, no. A shop vac and fans can deal with a little water on a hard surface, but they won't reach what's soaked into drywall and subfloor. That hidden moisture is where mold and rot get started.
A small leak that's caught early may dry in two or three days. A flooded room with wet subfloor and insulation can take a week or more, and repairs start after that.
It depends on time and on the water. For hardwood, floor drying panels and patience can do a lot, though refinishing may still be needed. For carpet, clean water usually means new pad and the same carpet. Contaminated water means replacing both.
Sudden and accidental damage, such as a pipe that bursts, is usually covered. Slow leaks and rising floodwater usually aren't, unless you've got flood insurance. Take pictures before cleaning up and keep every receipt, because your insurance company will ask.
Tell us what's happening, and we'll line up a specialist from our network in Cook County. That's all you need to do for now.